You can book your intro call through the website. This is a short, free phone call to see if Soft Story feels like a good fit.

This email will include the time of your call and how to make changes if you need to reschedule

This will also include a link to be able to make changes to your appointment.

Rhiannon will call your phone at the time you booked. You don’t need to call them — they’ll contact you.

They will call you once at the start time, and if you can’t answer, one more time after 5 minutes.

You can ask questions and share anything that feels important about what you’re looking for in a therapist.

Rhiannon will let you know when there is 5 minutes left, and will then need to end the call after 15 minutes. If you still have more questions, you can email Rhiannon.

• What kind of support you want

• What’s been hard or confusing

• What you need to feel safe and understood

• Any access needs or preferences

There are no wrong answers. You’re welcome to write down questions ahead of time if that helps.

There’s no pressure to book a session straight away. You can decide when (or if) you’re ready.

Rhiannon will also let you know on the call or soon afterwards if they think there is another therapist who might be better suited to you.