At soft story, care is rooted in the belief that healing doesn’t happen in isolation — it’s shaped by the systems we live in, the communities we belong to, and the identities we hold.

We’re committed to offering therapy that is anti-oppressive and grounded in social justice values. That means naming the harm caused by systemic injustice, working to dismantle it where we can, and staying open to feedback when we get it wrong. We believe in accountability as an ongoing practice, and in collective care as a foundation for individual wellbeing.

soft story is proudly queer-centred, neurodivergent-affirming, and sex worker-allied. We value continuous learning and unlearning, and honour First Nations sovereignty not just in words, but in action — by redistributing 2% of all session fees to First Nations-led community groups, with the goal of increasing this by 1% each year until we reach 10%.

Being justice-oriented also means understanding that access doesn’t look the same for everyone.

Rather than assuming what someone needs, we aim to work alongside you to make therapy feel supportive and meaningful — in both content and structure. Some ways we’ve supported access include:

• Appointment reminders

• Visuals and creative tools (not just talk-based therapy)

• Session summaries to support memory

• Help setting up telehealth

• Involving a support person in sessions or communication

• Openness to spiritual or unseen experiences, like hearing voices

If your access needs aren’t listed here, you’re welcome to reach out — we’ll do our best to meet them.